Cookies Policy
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information when you access and use our websites.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store your information when you use our websites. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own. In particular, we may transfer, store, and process your information in countries outside of the European Economic Area.
When accessing our websites, your information (name, email, location, IP address, browser characteristics, device data, log and usage data, Inferences drawn from this personal information to create a profile about user) may be sent to servers located in the United States of America.
To ensure proper safeguards, your data is transferred under the EU-U.S. Data Privacy Framework, which was approved by the European Commission's adequacy decision dated of 10.7.2023. We only resort to suppliers located in United States of America who are certified under Data Privacy Framework (DPF) program, administered by the International Trade Administration (ITA) within the U.S. Department of Commerce.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). You may contact us to obtain further information on the specific periods we keep your information for any specific purpose.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
We also have in place appropriate procedures to detect and handle data breaches. In the unlikely event that a data breach which is likely to result in a high risk to your rights and freedoms does occur, we will notify you promptly.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We may collect data from minors when required to provide our Services. We do not knowingly collect data from or market to children under 18 years of age without the supervision and consent of their respective legal guardians.
We may collect data from minors when required to provide our Services (namely, when minors are to accompany their legal guardians in any stays at our hotels). However, any data collected from minors is only processed after consent from their respective guardians is obtained, unless other legal basis apply.
We do not knowingly solicit data from or market to children under 18 years of age without the supervision and consent of their respective legal guardians. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor's use of the Services. If you become aware of any data we may have collected from children under age 18 without the supervision and consent of their respective legal guardians, please contact us.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You have the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided below.
You also have the right to complain to your Member State data protection authority. In case of Portugal, the data protection authority is Comissão Nacional de Proteção de Dados - CNPD (you can find further information at www.cnpd.pt).
We also draw your attention to the following rights:
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor will it affect the processing of your personal information conducted in reliance on legal basis other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration of the Services you requested, to respond to service requests, or for other non-marketing purposes.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features of our websites.
If you want to exercise your rights, or if you have questions or comments about your privacy rights, you may email us.
CHANGES TO THIS PRIVACY POLICY
We may update or make changes to this privacy from time to time, depending on legal changes, the availability of new products or services or any other relevant business events.
We invite you to regularly check this privacy policy for any changes.
Changes to Our Privacy Policy
This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.